Openings >> Sales Support Specialist - Green Bay
Sales Support Specialist - Green Bay
Title:Sales Support Specialist - Green Bay
Location:Green Bay

BAYCOM Inc, the Midwest’s leading provider of digital voice, video, and data technology solutions, is seeking a Sales Support Specialist to join our team in Green Bay, Wisconsin!

The Sales Support Specialist is responsible for supporting the Sales Team by providing administrative and customer support; including entering quotes and sales orders, as well as managing the sales order process as outlined below. This position must at all times represent BAYCOM in a professional, organized manner. With the proper training, skills, and desire, the Sales Support Specialist will be put on track for an outside sales position with a focused local territory. This will include company paid training at the Motorola Innovation and Learning Center in Schaumberg, IL.


Job Description & Responsibilities:

  • Review quotes and sales orders for completeness and accuracy; Process quotes and sales orders as requested on behalf of Account Managers; Ensure accurate and timely entry and delivery of quotes to customers
  • Review SOW for completeness and accuracy; follow up with Account Managers and customers as needed to complete missing information
  • Communicate with Project Manager to ensure proper scheduling and completion of the order process
  • Monitor status of projects and inform customer of changes to order expectations
  • Follow up with customers after project completion to ensure compliance and customer satisfaction
  • Minimum 25 calls per week related to customer service and parts & accessory sales; sales quota as set by Sales Manager for parts and accessory sales
  • Work with Motorola and other product vendors to understand current promotions

Knowledge & Requirements:

  • Ability to work independently
  • Strong computer skills are required, as well as internet research abilities
  • Strong communication skills including excellent telephone sales and personality skills
  • Attention to detail, shows initiative and reliability
  • Strong technical skills are required
  • Ability to learn CRM
  • Work well under pressure
  • Initiative to follow-up on pending issues and organize and assign work
  • Understanding of products being focused on and sold (BAYCOM will train the right candidate

BAYCOM is 100% Employee Owned

We are Equal Opportunity/Affirmative Action Employer

This opening is closed and is no longer accepting applications
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