BAYCOM Inc, the Midwest’s leading provider of digital voice, video, and data technology solutions, is seeking a Wireless Data and Video Technician to join our team in Green Bay or Milwaukee, Wisconsin!
 

Job Summary:
The BAYCOM Wireless Data and Video Technician is primarily responsible for wireless PTPs, wireless LAN, and video surveillance products. The Technician will also provide low level support for computer hardware/software, Cassidian products, Arbitrator products, Independent Software Vendor products, automated license plate recognition products and helpdesk duties. The Technician will provide phone, onsite and remote desktop support.


Job Responsibilities:
 

• Document networks and new processes using BAYCOM IS processes
• Ability to work outside occasionally in inclement weather and/or at heights exceeding 40 feet
• Detailed understanding of fundamental TCP/IP networking concepts (CompTIA Network+ ce recommended)
• Perform diagnostics and maintenance when required on mission critical systems and services
• Ability to problem solve when in the field to accomplish the mission successfully the first time
• Individual need to be detail oriented and have great customer service skills
• Monitor all critical systems and services and react accordingly to outages (on call work)
• Design, install and maintain our Enterprise product line, with 24/7 support
• Manage and troubleshoot wireless PTP and Multi-point links
• Perform constant system analysis and improvement strategies to keep BAYCOM’s “cutting edge” philosophy
• Ability to troubleshoot Arbitrator Software and hardware
• Ability to troubleshoot PC and Server hardware and software issues (CompTIA A+ ce recommended)
• Experience working with Microsoft SQL
• Other duties as assigned

Knowledge & Requirements:
 

• Independent thinking, strong organizational and planning abilities and excellent analytical and problem solving skills
• 1 – 3 years of networking experience
• Abundant understanding of wireless technologies
• Knowledge of TCP/IP fundamentals
• Excellent researching skills required
• Strong documentation skills and change management philosophy
• Working a flexible schedule that may include evenings, weekends, and occasional travel as needed to support the business
• Ability to work in a team and alone

BAYCOM is an Equal Opportunity Employer