BAYCOM Inc, the Midwest’s leading provider of digital voice, video, and data technology solutions, is seeking an IT SupportTechnician to join our team!

The BAYCOM IT Support Technician is responsible for installation, configuration, and support for a wide range of computer and network-based products for public safety and commercial customers. BAYCOM provides product-specific training for all of the products we support. Some of the products we support include:

• Airbus DS Communications VESTA
• Emergency Callworks
• Panasonic Toughbook and Arbitrator in-car, interview room and body-worn video
• IndigoVision IP Video
• Cambium PTP and PMP
• 3M Automated License Plate Recognition (ALPR)
• Zebra WLAN

Specific Duties and Responsibilities:

• Assist in system design and sales support
• Support all IP network based products
• Work with sales team to assist on technical portions of formal RFP responses
• Execute projects in accordance to statement of work provided for the project
• Inventory and stage equipment prior to installation
• Install products at customer sites
• Configure equipment and ensure it is installed properly
• Perform diagnostics and maintenance when required on mission critical systems and services
• Troubleshoot and replace equipment in the field as required
• Respond to service calls on and off normal hours (on call work may be required)

Knowledge & Requirements:

• Customer service skills
• Experience pulling cable and installing equipment in residential or commercial buildings, BICSI Certification preferred
• Advanced computer skills, CompTIA A+ Certification preferred
• Basic understanding of computer networks (TCP/IP), CompTIA Network+ preferred
• Comfort with working a flexible schedule that may include evenings, weekends, and occasional travel (as needed) to support the business
• Ability to work independently and as part of a team
• Strong troubleshooting skills